A55-KB-016 · VERIFIED ANSWER
Changes, cancellations and refunds
Cancellations must be requested in writing. Within 5 business days after signing there is a full refund; after that and up to 180 calendar days before the event, a refund of 50% of the payments received; with less than 180 days there is no refund.
Cancellation windows
Within five business days after signing or acceptance, a full refund applies, minus third-party fees when applicable. After that period and up to 180 calendar days before the event, the published terms provide for a refund of 50% of the payments received, not including third-party fees. With less than 180 calendar days before the event, there is no refund.
Missed payments and rescheduling
If a payment is not received by the agreed date, the date may be released and the situation is treated as a cancellation by the client. Any reactivation or change depends on new availability, balances and, when applicable, updated prices.
Your event documentation prevails
This article summarizes public information. In case of any discrepancy, the quote, annexes and accepted contract for your event prevail.