A55-KB-024 · VERIFIED ANSWER
What Sales does and how far its support goes
Sales (Dirección Comercial) is the Jardín Allegra 55 department that accompanies the couple from the first message to the signature: date availability, quote, garden visit, proposal and contract. Once the event is signed, planning moves to Operations, but payments and any change in price or scope stay with Sales.
What Sales does
It is the front door. When a couple writes for the first time — to ask about a date, request prices or book a visit — the department that answers is Sales, and it stays with them until the event is under contract.
Its job is not only to quote. It is to make sure that what the couple understands and what the garden will deliver are exactly the same thing: presenting the packages with what they include and exclude, explaining the conditions in force, pointing out which services are exclusive to the garden, reviewing the promotions that apply to that date, and documenting everything in the proposal and the contract.
That last part is the least glamorous and, over time, the most appreciated. Everything agreed is put in writing, in the proposal and in the contract, and it is Sales’ responsibility that the document reflect the conversation exactly. So months later nobody has to rely on memory: you just open the document.
What to expect: from first message to signature
- First contactThe couple shares the date or month they have in mind, the approximate number of adult guests and the type of celebration. With that, real availability for the date is checked.
- ProposalSales prepares the quote based on the package, the guest count and the season of the event. Prices are per person, do not include VAT, and always correspond to a specific date.
- Garden visitSeeing the place in person is usually what settles the decision. The garden receives visits from 9:00 to 19:00, and most couples come on a weekend, although weekdays can also be arranged.
- Adjustments and authorizationsIf the couple asks for something outside the authorized conditions, it is not confirmed on the spot: it is checked with the department empowered to decide and answered afterwards. A condition pending authorization is communicated as a request under review, never as a closed commitment.
- Signature and date holdThe event is formalized with the contract and the first payment. The date is normally held with $20,000 MXN and the event is paid in four installments, settled one month before.
- Handover to OperationsWith the sale closed and documented, the complete file moves to Operations, which contacts the couple to begin planning.
Dates are non-transferable, and availability and promotions are always confirmed for a specific date: they are not static information.
How it differs from Operations
Both departments accompany the same couple, but at different moments and with different authority. The underlying rule is simple: Sales sells and documents; Operations plans and executes. Neither one commits what belongs to the other.
Sales does handle
- Checking availability for a date
- Presenting packages, services and authorized extras
- Explaining inclusions, exclusions and restrictions
- Stating which services are exclusive to the garden
- Reviewing the promotions in force for that date
- Scheduling the garden visit
- Documenting in the contract everything sold and agreed
- Quoting and contracting lodging at Allegra Homes
- Payments and commercial conditions
Sales does not handle
- Committing load-in times, logistics or staffing
- Authorizing vendor access or conditions
- Scheduling the tasting
- Building the timeline or the table layout
- Leading planning once the event is signed
- Changing the scope of a package on its own
- Authorizing discounts or exceptions outside policy
That boundary is not bureaucracy: it is what keeps anyone from promising something that cannot be delivered later. A commercial proposal does not by itself turn a condition into an operational obligation, which is why anything touching logistics, timing or staffing is always confirmed with Operations before it is treated as settled.
What happens after signing
Once the event is under contract, the couple moves to Operations and planning begins. That handover is real: from then on, the day-to-day conversation — timeline, menus, tables, music, vendors — is with Operations.
But some matters stay with Sales, even while the couple is already in the planning stage:
- Payments and the payment schedule.
- Package changes, additional hours or any modification that affects the price or the scope of what was contracted.
- Clarifications about commercial conditions agreed during the sale.
If the couple raises any of these with Operations, it is routed to the department empowered to resolve it. It is never confirmed by a department that does not have the authority to authorize it.
Lodging is also contracted through Sales
The Allegra Ecosystem is not only the garden: it includes the rooms at Allegra Suites and the houses at Allegra Homes. Quoting and contracting that lodging is also handled by Sales, through the same channel and with the same person who handles the wedding.
It is worth knowing because lodging is quoted separately from the event, and because the houses and the suites have their own availability. Asking about both in the same conversation usually saves time, especially when guests are traveling in.
Prices, promotions and what can be negotiated
The packages have conditions and prices in force, and Sales works within them. It can explain them, compare them and help choose the one that best matches the celebration the couple has in mind, but it does not unilaterally change their scope to make a sale easier.
Promotions do exist, and they vary with the date of the event and the method of payment. They are not cumulative: only one applies, whichever is best for the couple. Because they depend on the specific date, the way to know which ones apply is to ask when requesting a quote.
Exceptions and extraordinary conditions exist too, but they require authorization from the General Management and are documented before being communicated as a commitment. That protects both sides: what is authorized is honored.
Why this matters
Almost every bad experience at an event starts in the same place: someone understood one thing and the vendor delivered another. Rarely out of bad faith; almost always because the expectation was created in a conversation and never made it onto paper.
That is why at Jardín Allegra 55 a sale does not end with a “yes”: it ends with a contract that states exactly what was contracted, for how much, for how many people and under what conditions. That document is what Operations, the kitchen and the service team read later on.
Sales answers for what it sold. Operations answers for planning and executing what was contracted. There should be no gray area between them, and when the couple knows who resolves what, everything moves faster.
How to reach us
General information for Jardín Allegra 55: WhatsApp 55 8531 8601. Through that same channel, Sales handles availability, quotes and visits. For a useful answer from the very first message, it helps to include the tentative date or month, the approximate number of adult guests and the type of event.