How we work with you: the two WhatsApp groups

Two departments, two conversations

At Jardín Allegra 55 there are two departments that accompany each couple: Sales, which handles the sale, the contract and the payments, and Operations, which plans the event. Each one has its own WhatsApp group.

A single group might sound more convenient, but in practice it works the other way around. One group mixes a payment receipt, the song list and the allergy at table 4 into the same thread, and two months before the event nobody can find anything. Kept apart, each conversation stays clean and each department sees what it has to resolve.

What belongs in each group

If a couple writes something in the wrong group, it is no problem: the team routes it to the right department. The separation is there to keep things tidy, not to complicate them.

When they are created and who takes part

Both groups are opened when the event is under contract. Before that, the conversation happens through the garden’s general WhatsApp, where Sales handles availability, quotes and visits.

Each group includes only the couple and the corresponding department. If the couple wants to add someone else — a mother, a sibling, a wedding planner they hired — they only have to ask; what matters is that the team knows who is in the conversation and whose instruction each message is.

Why we ask that everything go through the groups

This is the only rule we ask for on this side, and it is worth explaining why: please avoid writing privately to a team member’s phone.

It is not a formality or a barrier. A private message lives on a single phone. If that person is at an event, off duty, or simply never opens that chat again, what was agreed there goes nowhere. That is, literally, how a detail requested in March fails to appear in the November timeline.

When the conversation happens in the group, three things follow:

• It is on the record. What was requested is written in the place where the team will look for it when building the plan.
• Anyone can pick it up. If the person handling it is unavailable, someone else from the department steps into the group with the whole context in view.
• There is a single version. Two people do not end up answering differently because each saw only part of the conversation.

Put briefly: the groups exist to protect what the couple asked for.

A couple of things that help

• Confirm changes in the group, even if you already discussed them on a call or during the visit. One line is enough.
• Review the event document when you receive it and request adjustments right there. That document is what gets executed on the wedding day.
• Send one thing at a time. Three clear messages are easier to follow up on than one with ten topics in it.

How to reach us

General information for Jardín Allegra 55: WhatsApp 55 8531 8601. Through that same channel, Sales handles availability, quotes and visits. Once the event is under contract, the conversation continues in the two groups.